Photo and comment image's not loading or disappearing from the site ,my complaint to ning

[Hippy]

Hippy December 26, 2017 at 9:23am

Sorry to say things are not all working . If everything is working properly then I would not have a site where you ning has messed up many pictures you hold in my memory  files for my site .

Many pictures only load half way and others only show some of the picture and the rest is just a solid color and not the hole picture, and this did not start till you updated 3.0 twice before,

I made tickets after tickets  and called and this problem still to this day has not been fixed . Now do you have a new reason ning is not storing my site files properly when opened for display ...

 

Reply Delete

• 

  Kyryl_Ning_Support > Hippy December 27, 2017 at 2:42am

  Hi there!

  I have checked the communication related to your network and the last ticket you have sent was regarding the image uploading from teh tablet, one of our agents has gotten back to you the same day with the request to specify some information (the number of ticket is 1883825). Could you please check this on your side as we haven't received any reply from you related to that issue so far.

  Regarding the issue, with images, you are reporting right now. I have checked your main page and yes it seems sometimes the server is sending "bad" replies instead of sending the picture you have uploaded, however at the same time the picture could be loaded by the direct link, that means it wasn't removed of blocked and still stored on the servers. I'll create the bug report and pass it to the tech team for the further investigations, apologies for any inconveniences.

  Also please be informed that updates on 3.0 platform cannot affect 2.0 networks as the code is stored in different directories, however, as usual, we release several updates at the same time and they could be related to different platforms as well.

  I'll let you know when I would hear something from tech team.

  Best wishes,

  Ning Team.

  Reply
  • 

    Hippy > Kyryl_Ning_Support December 27, 2017 at 9:48am

    Thank you  and problem with the info on my ticket says just what is going on with my pictures in the site ,

    As for a screen shot ,I can not get one from this tablet, if the tech would take a short time frame to go through

    My site they will see broken pics pics half loaded and some don't load at all it just shows a small box with an x in it ,

    Reply Delete
    • 

      Kyryl_Ning_Support > Hippy December 28, 2017 at 1:32am

      Hi there!

      Regarding the ticket #1883825, ok the screenshot is not needed if you are not able to make it, I do understand basically what you can see on your end. However, after several tests, we are still not able to reproduce the issue on our end on any available tablet that we have for the tests. Based on the experience, such issue could appear because of the file format its size and unstable internet connection. As internet connection has nothing to do with us my colleague has asked you about the format of the picture that you have tried to upload and its size. If you don't know this information or don't know how to check it please send us the picture that you have tried to upload, so we could try to reproduce the issue on our end (as so far the pictures that we are using for the test are getting uploaded without any issues) and make sure that it has nothing to do with internet connection. You can attach the picture to the ticket I have mentioned. Thanks in advance.

      Regarding the missing pictures which are not loading or loading partially, I have taken a look at it yesterday as you may see from my comment the bug report has been posted, which means that I have been able to reproduce it here, on our end, and the tech team already can see the results of the verification. Once they would be releasing the fix I would let you know so you could check whether it has taken effect on your side or not.

      Best regards,

      Ning Team.

      Reply
      • 

        Hippy > Kyryl_Ning_Support December 28, 2017 at 9:29am

        GIF File (.gif)

        Size - 181 KB (185,601 bytes)

        Dimensions - width 425 x Height 494

        Attributes - A

        Item type - GIF File

        I have uploaded it many times in the pass

        Now instead of your API link

        It says 

        undefined

        .

        Reply Delete
        • 

          Kyryl_Ning_Support > Hippy December 29, 2017 at 3:28am

          Hi there!

          I have run several tests on my 2.0 test network. I have uploaded the file with almost the same size and dimensions. And everything has worked well, so I have decided that it's the question of the number of attempts and uploaded it 30 more times. Each time the error you are describing hasn't been reproduced. Have you tried to post this gif file by using another internet connection or another device?

          Best wishes,

          Ning Team.

          Reply
          • 

            Hippy > Kyryl_Ning_Support December 29, 2017 at 6:51am

            This is what I get every time I try to upload the pic

            It still does with winbows 10

            And internet explorer .

            Neither browser works

            Still get the undefined

            Text in the ning API link box  

            Now that's two it tried

            Sorry will not use Firefox

            Goggle chrome

            Mozilla ....

            I open it in a new tab with no problem in a new tab to view in internet  explorer

            why will it not load here in ning.... ?

            It will also open in paint to edit it ,

            But even making a small change to the pic and

            It still will not load ?

            O well just something else to just put up with....

            Thanks anyway and just to let you know I'm not numb when it comes to computers

            Be using them since back when files were copied and saved to the true  square

            floppy disk ....

            apps were a big no no they just give hackers an open door to get in to your computer....

            What happened to programs ?

            Every thing is app app apps ..

            Door ways it to your computer by others and you never know it till they

            Steel your info then crash it so it can not be used any more ...

             

            Reply Delete
            • 

              Kyryl_Ning_Support > Hippy January 3, 2018 at 1:48am

              Hi there!

              It was hard but I have found PC with Internet Explorer here, glad that QA department still using it for the tests. As the result, the gif file has been uploaded without any issues. Sorry, but I cannot see any issues on our end.

              Best regards,

              Ning Team

              Hippy,

              And after all this I still cannot get some pictures to upload...

              O well I can not find anything wrong on my end either...

              Hippy's Themes.

              .

[Kyryl_Ning_Support]

Hi there!

I have checked the communication related to your network and the last ticket you have sent was regarding the image uploading from teh tablet, one of our agents has gotten back to you the same day with the request to specify some information (the number of ticket is 1883825). Could you please check this on your side as we haven't received any reply from you related to that issue so far.

Regarding the issue, with images, you are reporting right now. I have checked your main page and yes it seems sometimes the server is sending "bad" replies instead of sending the picture you have uploaded, however at the same time the picture could be loaded by the direct link, that means it wasn't removed of blocked and still stored on the servers. I'll create the bug report and pass it to the tech team for the further investigations, apologies for any inconveniences.

Also please be informed that updates on 3.0 platform cannot affect 2.0 networks as the code is stored in different directories, however, as usual, we release several updates at the same time and they could be related to different platforms as well.

I'll let you know when I would hear something from tech team.

Best wishes,

Ning Team.

[Hippy]

Thank you  and problem with the info on my ticket says just what is going on with my pictures in the site ,

As for a screen shot ,I can not get one from this tablet, if the tech would take a short time frame to go through

My site they will see broken pics pics half loaded and some don't load at all it just shows a small box with an x in it ,

[Kyryl_Ning_Support]

Hi there!

Regarding the ticket #1883825, ok the screenshot is not needed if you are not able to make it, I do understand basically what you can see on your end. However, after several tests, we are still not able to reproduce the issue on our end on any available tablet that we have for the tests. Based on the experience, such issue could appear because of the file format its size and unstable internet connection. As internet connection has nothing to do with us my colleague has asked you about the format of the picture that you have tried to upload and its size. If you don't know this information or don't know how to check it please send us the picture that you have tried to upload, so we could try to reproduce the issue on our end (as so far the pictures that we are using for the test are getting uploaded without any issues) and make sure that it has nothing to do with internet connection. You can attach the picture to the ticket I have mentioned. Thanks in advance.

Regarding the missing pictures which are not loading or loading partially, I have taken a look at it yesterday as you may see from my comment the bug report has been posted, which means that I have been able to reproduce it here, on our end, and the tech team already can see the results of the verification. Once they would be releasing the fix I would let you know so you could check whether it has taken effect on your side or not.

Best regards,

Ning Team.

[Hippy]

GIF File (.gif)

Size - 181 KB (185,601 bytes)

Dimensions - width 425 x Height 494

Attributes - A

Item type - GIF File

I have uploaded it many times in the pass

Now instead of your API link

It says 

undefined

.

[Kyryl_Ning_Support]

Hi there!

I have run several tests on my 2.0 test network. I have uploaded the file with almost the same size and dimensions. And everything has worked well, so I have decided that it's the question of the number of attempts and uploaded it 30 more times. Each time the error you are describing hasn't been reproduced. Have you tried to post this gif file by using another internet connection or another device?

Best wishes,

Ning Team.

[Hippy]

This is what I get every time I try to upload the pic

It still does with winbows 10

And internet explorer .

Neither browser works

Still get the undefined

Text in the ning API link box  

Now that's two it tried

Sorry will not use Firefox

Goggle chrome

Mozilla ....

I open it in a new tab with no problem in a new tab to view in internet  explorer

why will it not load here in ning.... ?

It will also open in paint to edit it ,

But even making a small change to the pic and

It still will not load ?

O well just something else to just put up with....

Thanks anyway and just to let you know I'm not numb when it comes to computers

Be using them since back when files were copied and saved to the true  square

floppy disk ....

apps were a big no no they just give hackers an open door to get in to your computer....

What happened to programs ?

Every thing is app app apps ..

Door ways it to your computer by others and you never know it till they

Steel your info then crash it so it can not be used any more ...

 

[Kyryl_Ning_Support]

Hi there!

It was hard but I have found PC with Internet Explorer here, glad that QA department still using it for the tests. As the result, the gif file has been uploaded without any issues. Sorry, but I cannot see any issues on our end.

Best regards,

Ning Team

Hippy,

And after all this I still cannot get some pictures to upload...

O well I can not find anything wrong on my end either...

Hippy's Themes.

.

[Hippy]

You can also see all through the site

Ning does not load many pictures and images

Properly  ,

Hippy's Themes 

has NO Control 

over this and  we apologize for this inconvenience .

Hippy and Hippy's Themes

Thanks you for your sharing and support...

 

[MARGARIDA MARIA MADRUGA]

Very unpleasant Hippy.
My works are also disappearing. Discouraged.

[Hippy]

 ..

o well ,

guess you can see they admit to only one computer in all of ning

to test how there programming for all that still use internet explorer,

to me that is neglect to internet explorer and its users...

guess we don't mean that much to them,

sad ..